1. When will my order be delivered?
    2. We usually deliver within 5-9 working days of placement of the order. All delivery times for specific items are listed in the items page and in the shopping bag page. For orders with multiple items and different delivery times, the longest delivery time applies.
    3. Are there any additional shipping charges?
Shipping Charges
Type Below Rs. 2000 Above Rs 2000
COD 100 Free
Prepaid 100 Free
    1. Returns Policy
      We would like you to have complete peace of mind when buying products from Aavistores.com. You can return all items within 5 days of receipt for a full refund of the item purchased with no questions asked. This excludes bodysuits and swimwear. The refund amount will be credited back to your Aavistores.com account as a voucher or credit points.
      In case of manufacturing defect with the item, it can be returned to us within 5 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be cancelled. similarly if the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.In case of missing bank details, four weeks after refund initiation the customer will be granted points. However, if Bank details are provided the refund mode can be changed to bank refund within eight weeks of refund initiation.
    2. Some additional guidelines:
        • Within the first 5 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
        • Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service.
        • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 5 days.
          You can inform us within 5 days of receiving the parcel by writing to us at [email protected]. Please make sure that the items are securely packed and handed to our pick-up person.
        • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
        • Please note that shipping charges will not be re-imbursed.

       

    3. What can I return?
      You can return any products ordered from Aavistores.com within 5 days of delivery. In case of items with manufacturing defects, you can return products within 5 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with.
      To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
    4. How do I return products to Aavistores.com?
      It’s a simple 2 step process:

      • Please write to us at [email protected] from your registered email ID along with your order ID & registered phone number so that our customer service team may assist you.
      • In case of damaged/broken goods, send us the images on [email protected]
    5. Where do I send my return?
      Please make sure that the following address is clearly printed/written on your returns parcel with the aavistores.com order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.
      The Returns Desk([email protected]).
    6. Do I get charged for returning products ?
      We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us yourself to “The Returns Desk([email protected])”.
    7. How will I be refunded for the return ?
      On successfully processing the refund, the refund amount would be credited to your aavistores.com account as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on aavistores.com.